In professional services, “yes” is often seen as the safest answer. It keeps clients happy, avoids confrontation, and signals partnership. But over time, chronic agreement becomes a liability.

This post examines how well-intentioned financial controls can backfire, leading to cultural instability, delivery risk, and long-term damage to the firm’s brand and capabilities.

You stood up a PMO to bring structure, visibility, and governance to your delivery operation. So why are your projects still getting escalated?

Knowing When a Client Project Isn’t Worth Rescuing In professional services, we're conditioned to believe that every project can be...